ITIL® 4 Foundation

The purpose of the ITIL® Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for service management. ITIL® 4 Foundation is the first publication of ITIL® 4, the latest evolution of the most widely adopted guidance for ITSM.

  • Axelos Certified
  • 2 Days Program
  • 1 hour exam – 40 MCQ Questions
  • 65% to Pass Exam

  • 1,2,3 Sept
  • 4,5,6 October 2021
  • 9,10,11 November 2021
  • 20,21,22 December 2021

DAY1


Introduction
IT service management in the modern world
The structure and benefits of the ITIL® 4 framework
The ITIL® SVS

The four dimensions model

Key concepts of service management
Value and value co-creation

Organizations, service providers, service consumers, and other stakeholders
Service providers

Service consumers

Other stakeholders

Products and services
Configuring resources for value creation
Service offerings

Service relationships
The service relationship model
Value: outcomes, costs, and risks
Outcomes
Costs
Risks
Utility and warranty
The four dimensions of service management
Organizations and people
Information and technology
Partners and suppliers

DAY2


Value streams and processes
Value streams for service management
Processes
External Factors

ITIL® Service Value System
Service Value System Overview
Opportunity, Demand and Value
ITIL® Guiding Principles
Governance
Service Value Chain
Continual Improvement

ITIL® Management Practices
General Management
14 Key Areas
Service Management
17 Key Areas
Technical Management
3 Key Areas
Revision & Practice exam
Examination

What are the course objectives?


  • Provide readers with an understanding of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working
  • Explain the concepts of the service management framework to support candidates studying for the ITIL® 4 Foundation exam.
  • Act as a reference guide that practitioners can use in their work, further studies, and professional development.

Who should take the course?


  • IT Professionals
  • Business Managers
  • Operation Managers
  • Contact Centre Professionals
  • Any individual that requires knowledge to improve Service Management within the company

Who is your trainer for the program?


  • Mr Gajendra Balasingam
  • Mr Leslie Lawerence
  • Mr Ravi

We offer the following options:


  • Cash
  • HRDF Claimable
  • Maybank Ezpay (Up to 24 months @ 0% Interest)
  • CIMB Easy Pay (Up to 12 months @ 0% Interest)
  • Cash Installment (Case by case basis)

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