ITIL® 4 Foundation
Test The purpose of the ITIL® Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for service management. ITIL® 4 Foundation is the first publication of ITIL® 4, the latest evolution of the most widely adopted guidance for ITSM.
- Test Axelos Certified
- 2 Days Program
- 1 hour exam – 40 MCQ Questions
- 65% to Pass Exam
- 1,2,3 Sept
- 4,5,6 October 2021
- 9,10,11 November 2021
- 20,21,22 December 2021
IT service management in the modern world
The structure and benefits of the ITIL® 4 frameworkThe ITIL® SVS
2.The four dimensions model
3.Key concepts of service management Value and value co-creation
4.Organizations, service providers, service consumers, and other stakeholders
8.Products and services
9.Configuring resources for value creation
Value streams and processes
Value streams for service management
ITIL® Service Value System
Service Value System Overview
Opportunity, Demand and Value
ITIL® Guiding Principles
Service Value Chain
ITIL® Management Practices
14 Key Areas
17 Key Areas
3 Key Areas
Revision & Practice exam
What are the course objectives?
- Provide readers with an understanding of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working
- Explain the concepts of the service management framework to support candidates studying for the ITIL® 4 Foundation exam.
- Act as a reference guide that practitioners can use in their work, further studies, and professional development.
Who should take the course?
- IT Professionals
- Business Managers
- Operation Managers
- Contact Centre Professionals
- Any individual that requires knowledge to improve Service Management within the company
Who is your trainer for the program?
- Mr Gajendra Balasingam
- Mr Leslie Lawerence
- Mr Ravi
We offer the following options:
- HRDF Claimable
- Maybank Ezpay (Up to 24 months @ 0% Interest)
- CIMB Easy Pay (Up to 12 months @ 0% Interest)
- Cash Installment (Case by case basis)